Shipping policy
Order Processing Time:
- Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates:
- We offer a flat rate of $5.99 for standard shipping on all orders within the United States.
- For expedited shipping, we offer a flat rate of $15.99.
- Free standard shipping is available for orders over $75.
International Shipping:
- We currently do not offer international shipping. Please check back for updates as we expand our shipping locations.
How do I check the status of my order?
- When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
- If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@musechicago.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes:
- Some carriers have limitations around shipping to P.O. Boxes. If you have a P.O. box, please provide an alternative address if possible to ensure successful delivery.
Refunds, Returns, and Exchanges:
- We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
- In the event that your order arrives damaged in any way, please email us as soon as possible at support@musechicago.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
For any other shipping-related inquiries, please feel free to contact our customer service team at marisol@musechicago.com.