returns + exchanges policy

At Muse Chicago, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer hassle-free returns and exchanges within 30 days of receiving your items. Please review the following guidelines to ensure a smooth and seamless process:

Returns:

  • Items must be returned in their original condition, unworn, unwashed, and with all tags attached.
  • Please include the original packing slip or order confirmation email with your return shipment.
  • Returns are eligible for a full refund to the original payment method, minus any shipping charges, within 30 business days of receipt.
  • Once your return is received and inspected, we will process your refund promptly. Please allow 5-7 business days for the credit to appear on your bank or credit card statement.

Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please initiate a return for the original item and place a new order for the desired item.
  • Exchanges are subject to availability. If the item you wish to exchange is out of stock, a refund will be issued for the original item.

How to Initiate a Return or Exchange:

  1. Contact our customer service team at marisol@musechicago.com to request a return authorization.
  2. Pack your items securely in the original packaging, if possible, and include the packing slip or order confirmation email.
  3. Ship your return using a trackable shipping method to ensure safe and reliable delivery.
  4. Once your return is received and processed, we will notify you via email regarding the status of your refund or exchange.

Important Notes:

  • Original shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to an error on our part.
  • We reserve the right to deny returns or exchanges that do not meet our return policy criteria.
  • Sale items, final sale items, and items marked as non-returnable are not eligible for returns or exchanges unless they are damaged or defective.

If you have any questions or need further assistance with your return or exchange, please don't hesitate to contact us. Our dedicated customer service team is here to help!

Thank you for shopping with Muse Chicago!